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How to Reach Us When You Need Help

Look, we get it — sometimes you just want to talk to someone who understands the quirks of AI-powered job matching and interview scheduling. So, we’ve made it simple with a few different contact channels depending on your situation. Whether you’re a candidate stuck on interview scheduling or an HR pro needing integration support, we’ve got you covered.

Here’s a quick overview of how you can reach out and what to expect:

Business hours run 9 AM to 6 PM EST, Monday through Friday, with some weekend chat coverage.

Using Our Platform’s Built-In Support

If you’re already using our platform, the fastest way to get help is the in-app chat. It’s right there whenever you need it, and it knows who you are, so no long explanations needed.

Finding the Chat

Just look for the chat bubble icon in the bottom right corner of your screen once you’re logged in. Click it, and you’re connected to our support team instantly. They can see your recent interview attempts, your profile, and any error messages you’ve hit.

Before You Chat: Try the Help Center

Honestly, our help center is pretty useful. It covers everything from setting up your profile to troubleshooting interview tech glitches. You can search by keywords or browse categories like:

• Getting started for candidates and recruiters
• Common tech issues and fixes
• Step-by-step feature guides
• Integration docs for HR teams
• Billing and account questions

Email Support: When Details Matter

Sometimes you need to send screenshots, error logs, or detailed explanations. That’s when email is better.

General Support Email

Drop us a line at [email protected]. When you do, make sure to include:

1. Your account email
2. A clear subject line (e.g., “Interview scheduling error”)
3. Description of the problem and what you were trying to do
4. Screenshots or screen recordings if you can

The more you share, the faster we can help — vague emails like “it’s broken” slow everything down.

Specialized Email Contacts

Phone Support and Live Chat Availability

For urgent issues, especially if you’re an enterprise client, phone support is available but only during business hours. You’ll find the phone number in your dashboard after logging in — we don’t publish it publicly to keep the lines open for real emergencies.

When Phone Support Makes Sense

• Active interview technical emergencies
• Urgent billing problems
• Enterprise-level integration issues
• Security or account compromise concerns

Live Chat Hours

Our in-app live chat is a bit more flexible:

• Monday–Friday: 8 AM to 8 PM EST
• Saturday: 10 AM to 4 PM EST
• Sunday: Emergency support only

Outside these hours, you can still send messages — just expect slower replies until the next business day.

Enterprise and Partnership Contacts

If your organization is looking for something more tailored — like custom integrations, white-label solutions, or API access — we have a dedicated team ready to help.

Enterprise Sales

Email [email protected] to talk about:

• Custom pricing and contracts
• Advanced API and integration options
• Security and compliance requirements
• Demo scheduling and technical consultations

Partnership Requests

If you’re an HR tech company, staffing agency, or educational institution interested in partnering, reach out to [email protected] with:

• Details about your organization
• Type of partnership you’re proposing
• Your current user or client base
• Technical capabilities or integration needs

Reporting Bugs and Getting Technical Support

When something’s not working right, how you report it makes a big difference in how fast we can fix it. Here’s what helps most:

Effective Bug Reports

1. Step-by-step instructions to reproduce the problem
2. Visual proof — screenshots or screen recordings
3. Browser and device details
4. Exact time and date of the issue
5. Any error messages you received

Check Our System Status

Before reporting, it’s a good idea to visit status.offered.com. We keep that updated with current system performance, planned maintenance, and known issues. If there’s a widespread problem, you’ll find updates there first.

API and Integration Help

For developers working with our API, email [email protected] with:

• Your API key (we only see limited info)
• Details about the endpoints giving trouble
• Request and response examples
• Integration timeline

Our docs are pretty thorough, but sometimes a chat with our tech team is the quickest way forward.

Who to Contact Based on Your Role

We want to make sure you get to the right person quickly. Here’s a quick breakdown:

Job Seekers & Candidates

Usually need help with:

• Account setup and profile tips
• Interview scheduling glitches
• Understanding AI matching results
• Privacy and data usage questions

Use the in-app chat for the fastest support. Our team can see your profile and interview history to troubleshoot quickly.

Employers & HR Teams

Often ask about:

• Posting jobs and setting requirements
• Configuring interview flows
• Candidate matching algorithms
• HR system integrations
• Billing and subscriptions

Email support is best here since questions can get complex and may need attachments or configuration details.

System Administrators

Responsible for:

• API troubleshooting and documentation
• Single sign-on (SSO) setup
• Data export and reporting
• Security and compliance
• User management

Use the enterprise contacts or [email protected] for detailed technical help.

Privacy, Feedback, and Feature Requests

We take privacy seriously. If you want to request your data, correct it, or have it deleted, email [email protected] with your full name, account email, and what you need. We typically respond within 48 hours and complete requests within 30 days.

How We Use Your Data

Our AI uses your info to:

• Match you with relevant jobs
• Automate interview scheduling and reminders
• Analyze interview performance for feedback
• Generate insights for employers

All of this is outlined in our privacy policy — but if you have questions, just contact us.

Submitting Feedback and Feature Requests

If there’s something you’d like to see improved or added, send a note to [email protected]. When you write, try to include:

• What problem you want solved
• How you currently work around it
• What you’d like us to build
• How it would help others

We review all feedback carefully, and many features come from user suggestions. If you want to test new features early, just mention that too — we have a beta program with early access and direct input.